- The customer waits until someone on the team is free
- The same answers repeated all day long
- Answers differ from one agent to another
- Different languages and writing styles are hard to handle
- Conversations that need a human decision stay pending
AI Assistant
An AI assistant that understands your customers and replies automatically
An assistant that understands several languages and draws on your business information to give customers suitable answers, handing the conversation to your team when needed.
- Answers built on your business information
- Understands several languages and how the customer writes
- Hands the conversation to your team when needed
The difference
Replies that understand the customer, not just canned answers
- Quick replies to the questions asked most
- Answers built on your business information
- A consistent experience for every customer
- Understands several languages and how the customer writes
- The conversation is handed to your team when needed
Inside the screen
From the customer's question to a reliable answer
Four moments on the assistant settings screen. Tap any step to jump to it.
Live demo
The assistant answering, then handing over
This screen actually works — clickable exactly like the one inside an account.
LiveA real WhatsApp conversation
1 · Customer asks2 · Instant AI reply3 · Automatic handoff4 · Agent finishes
Try asking:
This is a demo on the website. Inside your account the assistant trains on your own product knowledge base.
It understands your customers however they write
It handles several languages and different writing styles — including slang, abbreviations and typos — while keeping the context of the conversation.
- Understands abbreviations and colloquial spelling
- Replies in the customer's own dialect
- Copes with typos
- Handles Arabic and English in the same conversation
Clear limits on what the assistant handles
You can set how the assistant handles conversations, which topics it covers, and when a conversation moves to the team.
- Full auto-reply mode
- Suggestion mode — an agent reviews and sends
- Exclude sensitive topics
- Instant handoff when a customer mentions a specific word
More details
Tuning the assistant and its replies
Instant replies, around the clock
Quick answers for customers, even outside working hours.
A knowledge base from your own information
Replies built on your products, services and policies rather than on generic information.
Automatic handoff to an agent
When human help is needed, the conversation moves to the right agent with its full context.
Adjustable reply tone
A reply style that matches your brand and how you talk to customers.
Voice message transcription
Voice messages are turned into text, easier to read and act on.
Replies that keep improving
Past conversations help improve the quality of replies over time.
FAQ
Questions about AI Assistant
Yes. It relies on the information you provide about your products, services and policies when handling customer questions.
Yes. It supports several languages and can handle more than one language within the same conversation.
When the answer is not clear, the conversation is handed to the right agent instead of offering an uncertain reply.
You can set your business information, the reply style, and the topics the assistant handles.
Yes. The assistant can suggest the reply for an agent to review and approve before it is sent.
Yes. It handles the questions asked most outside working hours, and cases that need your team reach them once they are available.
Yes. Voice messages are turned into text, easier to read and act on.
Yes. When human help is needed, the conversation moves to the right agent while keeping its full context.
Setup takes under 10 minutes
Start the free Qhub trial
Try Qhub free for 7 days and watch how much faster you reply — and how much happier your customers are.
- No credit card
- Cancel any time
- Support 24/7