- Conversations spread across more than one place
- Messages that get lost in the noise
- Hard to tell who is following each conversation
- Questions repeated and customer context lost
- Following conversations takes more than one tool
Unified Inbox
Every customer conversation in one place
Instead of moving between several platforms, Qhub gathers your customers' conversations into one inbox, so every conversation is clear to your team and easy to follow.
- Every channel in one inbox, with no platform switching
- Every conversation tied to the agent who owns it
- Customer details and conversation context in the same place
The difference
Your conversations in order, your team on the same page
- Every conversation in a single inbox
- The status of every conversation is clear to the team
- Every conversation tied to the agent who owns it
- Customer details and conversation context in the same place
- Easy follow-up from the first message to closing the conversation
Inside the screen
Every conversation moves smoothly
Four moments on the same inbox screen. Tap any step to jump to it.
Live demo
A working inbox with its five channels
This screen actually works — clickable exactly like the one inside an account.
LiveThe Qhub inbox
0 conversations from 5 channelsNo conversations in this state
Tap any conversation to open it — these messages arrive from WhatsApp, Instagram, email, Telegram and the site widget.
One inbox for all your conversations
A clear screen that gathers your team's conversations in one place, with access to customer details and easy follow-up on the status of every conversation.
- The channel logo on each customer's avatar
- Search across conversations and customers at once
- Ready-made filters: assigned to me, unread, overdue
- Automatic archiving for closed conversations
Easier collaboration across the team
A conversation moves between team members with its full context, and internal notes and important details stay visible to whoever needs them.
- An internal note tab beside the message tab
- Mention a colleague inside the conversation
- Simultaneous-typing warning
- Move a conversation to another agent with all its context
More details
Tools that help your team every day
Clear statuses
See the status of every conversation at a glance.
Overdue alerts
Conversations that need following up surface at the right time.
Saved replies
Quick access to the answers you repeat most.
Tags and categories
Organise conversations and find them again easily.
A complete record
Every conversation detail and transfer is kept in one place.
Mobile app for agents
Manage and follow conversations from a phone.
FAQ
Questions about Unified Inbox
Yes. Connected accounts are managed from a single inbox, with the source of each conversation clearly shown.
Conversations that arrive after connecting appear in Qhub, while earlier ones stay on their original platforms.
No. You decide which conversations and departments each agent can reach.
Distribution rules can follow departments, working hours and how many conversations each agent is handling. Reassignment is possible manually at any time.
The customer can receive an automatic reply, and the conversation waits for the team until working hours start.
Yes. Conversations stay saved and can be reached through search and the customer's history.
Setup takes under 10 minutes
Start the free Qhub trial
Try Qhub free for 7 days and watch how much faster you reply — and how much happier your customers are.
- No credit card
- Cancel any time
- Support 24/7