- Handing conversations out manually all day
- Conversations piling up on some agents
- One account shared between the team
- Hard to tell which agent owns each conversation
- Hard to follow what happened on each conversation
Team & Permissions
Your team organised, and every conversation reaches the right agent
Organise your team by roles, departments and working hours, so conversations are distributed clearly and evenly.
- Conversations routed by department and agent availability
- Different permissions for each role and each agent
- See who owns each conversation and what has happened on it
The difference
Organised routing instead of handing conversations out by hand
- Conversations routed by rules you define
- A more balanced spread across the team
- A separate account and permissions for each agent
- Transfers that carry the full context
- A clear log of every action taken on a conversation
Inside the screen
How a conversation reaches the right agent
Every conversation lands in the right place according to the rules you set, with no manual routing. Tap any step to jump to it.
Live demo
Routing rules in action
This screen actually works — clickable exactly like the one inside an account.
LiveAutomatic routing at work
Incoming WhatsApp conversation · Sales
AAbdullah Al-HinaiSales · — Off shift
SSalem Al-HarthySales · 8 / 8 conversationsAt capacity
RReem Al-LawatiCustomer service · 2 / 8 conversationsAvailable
LLatifa Al-HabsiSales · 1 / 6 conversationsAvailable
Rules set once read the message and send it to the right department and agent — with no manual step.
Clear permissions for every team member
Each agent gets an access level suited to their role, with control over what they can see or manage inside the system.
- Permissions at channel and department level
- Block export or deletion
- An audit log showing who did what
- Disable an agent's account instantly
The team keeps working even outside office hours
When the team is outside working hours, conversations stay saved and organised until the right agent is available.
- Automatic reply outside working hours
- A queue ordered by waiting time
- Supervisor alert when a reply is overdue
- Holidays and days off
More details
Organising your team and its permissions
Ready-made roles and permissions
Roles such as admin, supervisor and agent, with permissions you can tailor to your team.
Splitting the team into departments
Organise agents into clear departments, so conversations and work are better distributed.
Working hours per agent
Set each agent's working hours so conversations go to whoever is available.
Balanced conversation distribution
Conversations spread in a way that reduces pile-ups and keeps the team balanced.
Action log
Every assignment, transfer or closure stays logged with the details of the action.
Leave and days off
An agent who is not available is skipped automatically when conversations are routed.
FAQ
Questions about Team & Permissions
It depends on the plan; you can pick the plan that fits the size of your team.
Yes. Your team can follow and manage conversations from phone and computer.
Yes. You can follow agent performance through conversation data, reply times and ratings.
Yes. Access permissions can be set by role and by department.
The conversation stays in the queue until the right agent becomes available.
Yes, at any time, keeping its full context and its notes.
Setup takes under 10 minutes
Start the free Qhub trial
Try Qhub free for 7 days and watch how much faster you reply — and how much happier your customers are.
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